Forgot your passphrase

Nobody can recover it for you, including us. Your recovery key is the only other way in.

Use your recovery key

• On the lock screen, click I have forgotten my passphrase.
• Type the recovery key you saved when you set your passphrase. Spaces, dashes and capitals do not matter.
• Once it opens, you can set a new passphrase in Settings. Your recovery key keeps working.

If you have lost both

You can start over. This cannot be undone.

• What goes: everything you did in the app. That means categories, rules, names, corrections, accounts, reminders and the record of what your AI asked for.
• What stays: your documents. They are files in the folder you chose, and starting over does not touch it.
• Backups will not help. A backup opens only with the passphrase or recovery key it was made with.

Start over

1. Settings → Apps → Installed apps → LocoLedger → Uninstall.
2. Tick Delete the application data. Without it, the app opens locked again.
3. Download LocoLedger and install it again.
4. When it asks for a folder, choose the same one as before.
5. Open Documents. Your files are already listed. Click Read at the top to read them again; it shows how many, such as Read 12 documents.
6. If you used an AI with it, open Sharing and click Connect again.
7. If you set a passphrase again, keep the recovery key somewhere apart from this computer.

Stuck? Email support@locoledger.com. We cannot recover your passphrase, but we can help you start over.